Introduction
At Uni Regal Corp. Ltd., we are committed to ensuring efficient and reliable delivery of industrial automation components to our global clients. This shipping policy outlines the general terms, timelines, and procedures related to order fulfillment and shipment.
By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Regions
We ship industrial automation parts to a wide range of countries, including but not limited to:
North America (e.g., Canada, United States)
Europe
Middle East
Southeast Asia
South Asia (e.g., India, Pakistan)
Australia
If your region is not listed, please contact us to confirm shipping availability.
2. Shipping Methods
We partner with international logistics providers to ensure safe and timely deliveries. Depending on your location and preference, we may use
DHL
FedEx
UPS
TNT
Aramex
Freight forwarders (for bulk or urgent shipments)
Shipping method and provider will be confirmed during the quotation and order confirmation process.
3. Processing Time
Orders are typically processed within 1–3 business days after full payment is confirmed and product availability is verified.
For non-stock or special-order items, lead times will be communicated clearly at the quotation stage.
4. Delivery Time
Estimated delivery times vary by region and shipping method:
Asia: 2–5 business days
Europe: 3–7 business days
North America: 3–7 business days
Middle East & Africa: 4–10 business days
Delays may occur due to customs clearance or force majeure events. We will keep you informed in such cases.
5. Shipping Costs
Shipping charges are calculated based on:
Destination country
Weight and volume of the package
Selected shipping method
Costs will be quoted individually and included in the pro forma invoice or sales contract.
6. Duties and Taxes
All shipments are delivered under Incoterms EXW or FOB, unless otherwise agreed in writing. Buyers are responsible for:
Import duties
VAT or GST
Customs clearance charges
Please consult your local customs office for specific regulations and fees.
7. Packaging and Handling
We ensure all automation components are packaged securely to prevent damage during transit. Depending on item sensitivity, packaging may include:
Anti-static wrapping
Shock-resistant materials
Branded protective cartons or crates
Handling charges may apply for large-volume or fragile equipment and will be included in the quotation if applicable.
8. Order Tracking
Once your order is shipped, we will provide a tracking number and carrier information for your reference. You may monitor the status of your shipment directly through the logistics provider’s website.
9. Shipping Issues
9.1 Delays
We are not responsible for delays caused by customs procedures, carrier disruptions, or natural events. However, we will assist in coordinating with the carrier if any issue arises.
9.2 Damaged Goods
If you receive a shipment with visible damage, please:
Take photos of the packaging and the damaged item immediately
Notify both the carrier and Uni Regal Corp. Ltd. within 48 hours of delivery
Retain all packaging materials for inspection
We will assist in filing a claim with the logistics provider and work on a resolution.
10. Contact Us
For questions related to shipping arrangements or logistics coordination, please contact our team:
Uni Regal Corp. Ltd.
Email: info@uniregal.com
Website: www.controllerpart.com
